{"id":277,"date":"2016-10-20T14:18:59","date_gmt":"2016-10-20T12:18:59","guid":{"rendered":"http:\/\/2016.johannesburg.wordcamp.org\/?post_type=wcb_session&#038;p=277"},"modified":"2016-11-14T14:33:38","modified_gmt":"2016-11-14T12:33:38","slug":"getting-help-within-the-wordpress-ecosystem","status":"publish","type":"wcb_session","link":"https:\/\/johannesburg.wordcamp.org\/2016\/session\/getting-help-within-the-wordpress-ecosystem\/","title":{"rendered":"Getting help within the WordPress ecosystem"},"content":{"rendered":"<p>This presentation will be aimed at beginners\/users on where\/how to receive help if they are experiencing issues with WordPress and\/or plugins\/themes.<\/p>\n<p>Some general points covered will be:<\/p>\n<p>* What to expect from Free Vs Paid support<br \/>\n* Getting help on a forum such as WordPress repository, general pointers on what to ask, giving support administrative access etc.<br \/>\n* Email support system and general expected turn around time<br \/>\n* Some statistics\/insight into support (I am a support engineer for a number of paid plugins)<br \/>\n* Helping out on the WP.org support forums (Giving back to the support community)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This presentation will be aimed at beginners\/users on where\/how to receive help if they are experiencing issues with WordPress and\/or plugins\/themes. Some general points covered will be: * What to expect from Free Vs Paid support * Getting help on &hellip; <a href=\"https:\/\/johannesburg.wordcamp.org\/2016\/session\/getting-help-within-the-wordpress-ecosystem\/\">Continue reading <span class=\"assistive-text\">Getting help within the WordPress ecosystem<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":14839676,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1479474900,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[275],"footnotes":""},"session_track":[106],"session_category":[],"class_list":["post-277","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-general"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7tR5b-4t","session_date_time":{"date":"November 18, 2016","time":"3:15 pm"},"session_speakers":[{"id":"275","slug":"andrew-lima","name":"Andrew Lima","link":"https:\/\/johannesburg.wordcamp.org\/2016\/speaker\/andrew-lima\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/277\/revisions"}],"predecessor-version":[{"id":278,"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/277\/revisions\/278"}],"speakers":[{"embeddable":true,"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/speakers\/275"}],"author":[{"embeddable":true,"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wporg\/v1\/users\/andrewza"}],"wp:attachment":[{"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=277"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_track?post=277"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/johannesburg.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_category?post=277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}