This presentation will be aimed at beginners/users on where/how to receive help if they are experiencing issues with WordPress and/or plugins/themes.
Some general points covered will be:
* What to expect from Free Vs Paid support
* Getting help on a forum such as WordPress repository, general pointers on what to ask, giving support administrative access etc.
* Email support system and general expected turn around time
* Some statistics/insight into support (I am a support engineer for a number of paid plugins)
* Helping out on the WP.org support forums (Giving back to the support community)